Frequently Asked Questions

Got questions? We’ve got answers. Here’s what our customers ask most often.

Do you sell authentic brands?

Yes. All products sold on JaysOutlets are 100% authentic and sourced directly from verified suppliers. We do not sell replicas or fakes.

How long does shipping take?

Shipping times vary by location. Orders within the US typically arrive in 3–7 business days. International shipping may take 7–14 days.

Can I return or exchange an item?

Yes! You can return eligible items within 14 days of delivery. Visit our Refund Policy page for full details.

Which payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Google Pay. All payments are securely processed.

Where are you based?

Our headquarters is in New York, USA — but we ship globally. We operate 100% online to keep prices low and service fast.

Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via email. You can also track orders by logging into your account.

Still need help? Reach out to our support team at support@jaysoutlets.com.