Need to Make a Return?
No problem! We will accept most returns with or without a receipt within 30 days of purchase.
jaysoutlets.com Order Returns
When returning merchandise purchased on jaysoutlets.com, any shipping costs paid on the order are not refunded. A refund will only be applied for the amount paid for the merchandise. Any amount paid for shipping on your order will not be refunded.
.
jaysoutletscom Order Returns by Mail:
Each return has to have RMA Number return merchandise authorization number) for us to be able to process your exchange or refund. All returns without an RMA number will be refused
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund or exchange within 30 days from date you received your original package. (Returns must be unworn, in the same way you received them, and in the original packaging). If you do not send items in the condition that you received them, (ie. Bags and Tags smoke FREE) then items will be sent back to you. Return
Return Conditions Exceptions:
Returns must be unworn, in the same way you received them, and in the original packaging). If you do not send items in the condition that you received them, (ie. Bags and Tags smoke FREE)
Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.